How to Survive a Tech Support Call

I laughed so hard that I cried when reading this satire on David Pogue’s (NYT) page concerning contacting Dell Support.

“First, before you call, prepare. Raid your kids’ library and find some simple reading primers along the lines of “See Spot Run.” This will help you speak in non-complex sentences and monosyllabic words.Make an appointment for that root canal you have been putting off. After what you are about to experience, you will look forward to it.

Buy a speakerphone; it’s tough to stay rational when your neck is cramped.

When you are ready to MAKE THE CALL, go to the bathroom, take an aspirin, get a book or crossword, stock up on water and nibbles (preferably ones with high sugar content and no nutritional value; Twinkies are good). Shoo the kids out of your den; it’s possible that they will hear things that could cause serious psychological issues later.”

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